{"id":5054,"date":"2025-10-27T11:40:00","date_gmt":"2025-10-27T16:40:00","guid":{"rendered":"https:\/\/empamaker.com.pe\/?page_id=5054"},"modified":"2026-07-09T10:34:13","modified_gmt":"2026-07-09T15:34:13","slug":"faq-y-soporte-tecnico","status":"publish","type":"page","link":"https:\/\/empamaker.com.pe\/en\/faq-y-soporte-tecnico\/","title":{"rendered":"FAQ & Technical Support"},"content":{"rendered":"
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FAQ & Technical Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  1. What types of empanadas do they offer?<\/strong> EmpaMaker currently offers 9 shapes: Half Moon, Horseshoe, Circular, Triangular, Rectangular, Square, Heart, U-Shape and Sausage.<\/li>
  2. What sizes do they offer?<\/strong> Sizes range from 6cm to 20cm in all shapes. If you require a different size, please contact us for a quote.\u00a0<\/li>
  3. How do I choose the right size for my mold?<\/strong> If you already make empanadas, measure them from end to end. Keep in mind that the empanada shrinks 1 centimeter when it comes out of the mold and shrinks another 1 centimeter after cooking.<\/li>
  4. Manufacturing Time?<\/strong> The manufacturing time for a manual machine is 7 business days and for a pneumatic machine, 14 business days. The shipping time is 3 to 5 business days.<\/li>
  5. Location?<\/strong> EmpaMaker's only factory and showroom is located at Jr. Ram\u00f3n Pizarro 121, Pueblo Libre district, Lima, Peru. Schedule your in-person or virtual visit or consultation by clicking on the More Information tab -> Schedule a Virtual Consultation.<\/li>
  6. Warranty Period?<\/strong> Todos nuestros productos tienen un periodo de garant\u00eda de 1 a\u00f1o. Para efectuar una garant\u00eda comun\u00edquese al WhatsApp de Atenci\u00f3n al Cliente EmpaMaker: +51 944 043 260. EmpaMaker se compromete a brindar todos los repuestos necesarios para que su m\u00e1quina trabaje adecuadamente. El cliente debe cubrir todos los gastos de transporte como el env\u00edo de repuestos.<\/li>
  7. Payment methods?<\/strong> En esta web puede pagar con tarjeta de d\u00e9bito o cr\u00e9dito y PayPal. Otros m\u00e9todos de pago como Westerm Union deben ser coordinados por el WhatsApp de Atenci\u00f3n al Cliente: +51 944 043 260.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    How to change molds on a manual machine?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    If you need to replace molds due to breakage or wear, here's how to do it. If you're located abroad, you can send them to our plant in Peru for replacement by the EmpaMaker team, or we can send you new molds for you to replace yourself using the following tutorial.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Weights according to height<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    This video shares the weight results according to each mold size. These weights are for reference only and may vary depending on the amount of filling and dough used.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    <\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    FAQ y Soporte T\u00e9cnico \u00bfQu\u00e9 formas de empanadas ofrecen? EmpaMaker ofrece en la actualidad 9 formas: Media Luna, Herradura, Circular, Triangular, Rectangular, Cuadrado, Coraz\u00f3n, Forma U y Salchicha. \u00bfQu\u00e9 tallas ofrecen? Las tallas van desde 6cm hasta 20cm en todas las formas. Si necesita otra, puede contactase con nosotros para brindarle una propuesta.\u00a0 \u00bfC\u00f3mo escoger […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"googlesitekit_rrm_CAowu83gCw:productID":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-5054","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/empamaker.com.pe\/en\/wp-json\/wp\/v2\/pages\/5054","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/empamaker.com.pe\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/empamaker.com.pe\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/empamaker.com.pe\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/empamaker.com.pe\/en\/wp-json\/wp\/v2\/comments?post=5054"}],"version-history":[{"count":25,"href":"https:\/\/empamaker.com.pe\/en\/wp-json\/wp\/v2\/pages\/5054\/revisions"}],"predecessor-version":[{"id":6948,"href":"https:\/\/empamaker.com.pe\/en\/wp-json\/wp\/v2\/pages\/5054\/revisions\/6948"}],"wp:attachment":[{"href":"https:\/\/empamaker.com.pe\/en\/wp-json\/wp\/v2\/media?parent=5054"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}